The Royal Horseguards•📍 Charing Cross, Central London•2 Sept 2026
PAY£28,080 / yrFULL TIME
Hotel Receptionist The Royal Horseguards Contract: Flexible Payment: Hourly Salary: £13.50 per hour + commissions The Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at of London's most prestigious conference and banqueting venues, Whitehall Place. What you’ll be doingYou’ll work mainly on the Reception desk, ensuring that every guest feels warmly welcomed and supported throughout their stay. While experience with Opera is a plus, what matters most is your dedication to creating memorable experiences. Your proactive, calm approach will be essential in anticipating guest needs and resolving any queries with ease—even during busy times. This role offers a fantastic opportunity to build connections and deliver truly personalized service, going beyond Check-in and Check-Out to make each guest feel at home.Our Front of House Team operates on a shift rota, so you’ll need to be comfortable working five days out of seven, with a mix of early and late shifts. What you’ll bringA genuine passion for guest service and creating warm, personalized experiencesThe ability to remain calm and collected in a busy, guest-facing environmentA friendly, open personality that makes guests and team members feel valuedStrong attention to detail and a proactive mindset in anticipating guest needsWillingness to work flexibly as part of a shift-based scheduleIf you’re ready to bring your unique skills to a proud, passionate team dedicated to delivering exceptional hospitality, we’d love to hear from you! What you’ll get in returnAs well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need itDiscounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to youRefer a Friend – Earn up to £1000 when friends join our teamInterest-Free Loans – Season ticket loans to make commuting easierMental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.On-Site Mental Health First Aiders24/7 Employee Assistance Line – Free, confidential adviceBe Well Platform – Our fitness and wellness resourcesGym Discounts & Cycle to Work SchemeRecognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.‘Wonderful People’ Awards – Monthly, quarterly, and annual recognitionSocial & Seasonal Events – Fun, inclusive celebrationsPeople Council – A platform for every voicePaid Volunteering Days – Give back to causes close to youAt Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
