Office & Admin Jobs in UK

We are looking for an experienced security leader to join the CloudOps team. As a security leader, you will own building and managing a team of incident managers and technical leaders, fostering a strong team culture. You and your team will be expected to drive engineering teams to take the right actions in the right time frames to mitigate risks. We're looking for a leader that's highly passionate about the potential of cloud computing and building a high performing incident management team, working closely with our incident responders. Ideally you have a track record of delivering high quality technology products and services in a hyper-growth environment where priorities shift quickly. You should know how to prioritize, communicate clearly and compellingly, and understand how to drive a high level of focus and excellence with a strong team. Cloud Incident Management in particular, operates at very large scale and demands high standards, so a passion and discipline around security and delivery is critical. A high level of ownership and accountability is a must.Key job responsibilities- Build and lead a high-performing team of security engineers, focusing on recruitment, development, and retention of top security talent.- Drive operational excellence in incident management processes, establishing and maintaining SLAs, metrics, and quality standards for security response activities.- Partner with service teams and stakeholders across AWS to ensure security issues are properly prioritized and remediated according to risk levels and customer impact.- Develop and implement strategic initiatives to improve security response capabilities, including automation, process improvements, and scaling mechanisms.- Foster a culture of ownership, continuous learning, and psychological safety while maintaining high security standards and operational excellence.- Manage cross-organizational relationships and communication channels to ensure effective escalation paths and resolution of complex security challenges.- Lead the development and implementation of security frameworks and controls that balance risk mitigation with business objectives and builder experience.- Establish and maintain mechanisms for measuring team performance, operational metrics, and security program effectiveness.- Guide architectural decisions and technical strategy for security solutions across multiple organizations and services.- Mentor and develop future security leaders while creating growth opportunities for team members.A day in the lifeAs a Security Manager, your day typically starts with reviewing overnight security incidents and operational metrics during the team's daily standup. You'll spend time in 1:1s with your direct reports, providing guidance on complex security issues and career development. Throughout the day, you'll participate in strategic planning sessions with service teams, review architectural proposals, and work on improving incident response processes. You'll also engage with senior leadership to provide updates on critical security initiatives and handle escalations when necessary. The role requires balancing tactical incident management with long-term strategic planning while ensuring your team maintains high security standards at scale.About the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.Basic Qualifications:- Bachelor's degree in Computer Science, Information Security, or a related field- Knowledge of security of web services, video content protection technologies, cryptography, network security protocols and operating system security- Experience in managing and developing teams- Experience in progressive work within a software security team or related operating environment- Experience applying threat modeling or other risk identification techniques or equivalentPreferred Qualifications:- information security professional certification (SANS GIAC, CISSP etc.)- Master's degree in Computer Science or a related field- Knowledge of information security technologies such as security design review, threat modeling, risk analysis, and software testing techniques- Experience managing remote team members- Experience communicating results to senior leadership, or experience in identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan- Experience triaging security risks or vulnerabilities and ensuring that they are properly understood by the business and fixed or mitigated- Experience generating automated metrics to measure service and program effectiveness and consistencyAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon Leo is looking for an experienced, self-starter Business Development Professional to drive adoption of Amazon Leo with airlines and aviation-related businesses. This is an exciting opportunity to shape the definition and execution of the Amazon Leo Business Development pipeline around the world. Key job responsibilitiesProspect and close business with airlines. Develop a pipeline, visit customers, provide a vision of the future and help airlines understand the benefits of Amazon.Be customer obsessed. Think on behalf of the customer and work to meet the customer’s stated and unstated needs and aspirationsExecute strategic and tactical business development initiatives while working with key internal stakeholders (e.g., product and engineering teams, legal, finance) and BD team colleagues.Be the internal coordinator supporting complex contract negotiations and complex business requirements and activities that deliver results. A day in the lifeAirlines have diverse requirements that drive diverse solutions. This job is about creativity and finding novel ways to solve airline challenges, while living within the boundaries of our tools and resources. Our job is to make the lives of the colleague-stakeholders around us a little easier. That could be Finance, Legal, Tax, Engineering or anyone else. We do that by translating and interpreting our client’s needs. We are excellent at bringing our colleague-stakeholders into the discussion and helping them learn the ways of our clients. We want them to become guardians of our clients, just as we are. We write proposals, lead airline workshops, speak publicly in front of large groups and represent Amazon’s global goodness. We make “follow up” our business; taking time during a busy day to evaluate critical data points and develop strategies and tactics is important. As is the process of codifying these decisions and their outcomes.This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.Basic Qualifications:- Bachelor's degree or above- Experience in developing, negotiating and executing business agreements- You have demonstrated experience with inflight connectivity, entertainment, interiors or a related field, with knowledge of commercial and technical issues surrounding implementation.- Experience developing strategies that influence leadership decisions at the organizational level. You are adept at thinking strategically and analytically about business priorities, product, and technical challenges, with the ability to deliver target based results working cross-organizationally.- Professional maturity; the ability to read a room and know when to accelerate or brake, depending on the circumstances of the discussion.- You possess excellent written and verbal communications including a passion for writing detailed strategic documents and a preference for a second fluent spoken language.- Must be able to articulate business value & technical approach.Preferred Qualifications:- Experience delivering against a large organization's long-term strategy and goals- Experience working cross-functionally with a wide breadth of stakeholders, users, engineers, and leaders to generate buy-inAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Are you ready to drive transformational growth in the manufacturing and automotive industries? Amazon Web Services is seeking an Account Executive to lead strategic sales initiatives across highly complex enterprise accounts within the industrial sector. In this role, you will leverage your deep industry expertise and sales acumen to build executive relationships, develop go-to-market strategies, and orchestrate solutions that help manufacturing customers design, build, and deliver innovation at scale.This is an exciting opportunity to make a significant impact during a pivotal moment in the industry. With the advent of Physical AI and accelerating AI adoption in manufacturing, you will be at the forefront of enabling customers to transform their operations, supply chains, and production capabilities through cloud technology.Key job responsibilities- Build and nurture executive-level relationships across highly complex enterprise manufacturing and automotive accounts to understand strategic priorities and align AWS solutions with long-term business objectives- Develop and execute comprehensive account strategy that drive revenue growth, market penetration, and customer success across the industrial sector- Orchestrate a team including solution architects, solution specialists, and partner resources to design and deliver integrated solutions that address complex manufacturing challenges- Collaborate with a broad ecosystem of partners including System Integrators (SIs), Global System Integrators (GSIs), and Independent Software Vendors (ISVs) to deliver innovative, collaborative solutions- Apply deep industry expertise in manufacturing operations, supply chain, and automotive processes to translate customer requirements into scalable technology solutions that drive digital transformation- Maintain accurate forecast, and pipeline hygiene- Working collaboratively with the broader sales teams to share best practice, & learnings A day in the lifeYou will work directly with manufacturing and automotive clients, engaging with C-level executives and operational leaders to understand their unique challenges in design, build, and delivery processes. Your day involves orchestrating a team of specialists and technical architects, coordinating with System Integrators, Global System Integrators, and Independent Software Vendors to architect comprehensive solutions. You will navigate complex enterprise environments, translating customer needs into actionable strategies while managing multiple strategic accounts concurrently.About the teamAmazon Web Services Industrials team is focused on transforming the Manufacturing and Automotive sectors with particular emphasis on Operations, Manufacturing, and Supply Chain innovation. Our team works at the intersection of traditional manufacturing and emerging technologies, helping customers harness the power of cloud computing, AI, and Physical AI to revolutionize how they operate.We are passionate about enabling our customers to accelerate innovation, optimize operations, and unlock new business models. As Physical AI and advanced automation reshape the industrial landscape, our team is uniquely positioned to help customers navigate this transformation and achieve breakthrough results.Basic Qualifications:- Bachelor's degreePreferred Qualifications:- Experience of MEDDPICC or equivalent opportunity qualification framworkAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon Web Services (AWS) is seeking an experienced Senior Solutions Architect to join our Data & AI Solutions Architecture team the UK. As a trusted technical advisor, you will help leading financial institutions innovate and transform their business using AWS technologies.Solutions Architects work hand in hand with AWS customers to help them make the most of the Cloud. They own the overall technical relationship between customers and AWS and make recommendations on security, cost, performance, reliability and operational efficiency. They work to understand the customer's business needs and give prescriptive guidance on how to create business value with technology. To do this they collaborate with other teams such as account management, professional services, support, product teams and the AWS partner ecosystem.In this role you will get to practice your creativity, linking technology to tangible solutions and educating AWS customers about the art of the possible within a diverse and evolving market.The Solutions Architecture team is a diverse group of technologists from a variety of backgrounds. Practical knowledge of the AWS platform is desired but not required, provided you have a sound technical foundation and a desire to learn.Key job responsibilities- Own the technical relationship with the customer and operate as their trusted advisor. The best interests of the customer will shape the guidance you provide- Lead technical discussions, architecture design and reviews, and workshops across trading, risk, post-trade, market data, asset and wealth management domains to drive business value- Design scalable and secure solutions leveraging AWS services and emerging technologies (AI/ML)- Collaborate with sales teams to develop and execute customer engagement strategies- Create technical content and reference architectures for capital markets use cases- Influence AWS product roadmap based on customer needsBasic Qualifications:- Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in a professional field or military- Experience in IT development or implementation/consulting in the software or Internet industries- Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).- Experience in design, implementation, or consulting in applications and infrastructures- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clientsPreferred Qualifications:- Experience implementing AI solutions that can include integration of LLMs/multi-modal FMs in large scale systems, fine-tuning LLMs, deployment and distributed inference of LLMs, RAG, FM evaluation, Vector DBs, Agentic workflows, prompt/context engineering, and MLOps.- Hands-on experience with AWS ecosystems (including Bedrock, AgentCore, and SageMaker) to set up secure, private-network AI environments, and practical experience implementing Retrieval-Augmented Generation using embeddings, vector stores, and semantic search optimization.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity The Compliance function at OKX is responsible for the overall compliance culture at the company. We’re a team of risk-minded problem solvers who advise the business on the company’s regulatory obligations and enterprise risk. In this role, you will own OKX's Global Customer Complaints Program and report directly to the Compliance Chief of Staff. You will work closely with Local Compliance, Legal, Customer Support, Product, Operations, and Risk teams to promote consistent complaint handling across jurisdictions, maintain alignment with regulatory requirements, and provide effective second-line oversight and challenge. A key part of the role will be turning customer complaints into actionable compliance and conduct-risk intelligence. You will oversee complaints governance and quality assurance, identify trends and potential systemic issues, support root-cause analysis and remediation, and provide senior leadership with clear reporting on customer outcomes and emerging risks. You will also support the development, coordination, and tracking of responses to regulators, working directly with Legal and Local Compliance teams on regulatory inquiries, escalated complaints, and related supervisory matters. This requires strong regulatory judgment, excellent written communication, and the ability to coordinate complex matters across multiple teams and jurisdictions. What You'll Be Doing Develop, coordinate, and track responses to regulatory inquiries, examinations, and escalated complaints, partnering with Legal and Local Compliance teams to gather and validate facts, prepare clear and defensible responses, manage review and approval processes, meet regulatory deadlines, and track resulting commitments, remediation, and follow-up through closure. Maintain global regulatory alignment by partnering with local Heads of Compliance to identify changes in jurisdictional requirements and ensure global policies, standards, procedures, and local requirements remain current and appropriately implemented. Oversee the end-to-end complaints control framework, including complaint identification and classification, regulatory and internal service-level requirements, escalation thresholds, documentation standards, investigation and resolution expectations, and closed-loop validation. Own the second-line oversight and quality assurance, including risk-based testing of complaint handling, identification of control gaps and customer-outcome issues, tracking of remediation, and escalation of issues. Turn complaint data into actionable compliance and conduct-risk intelligence by monitoring trends, recurring issues, root causes, regulatory complaints, overdue cases, customer outcomes, and potential systemic issues requiring broader investigation or remediation. Own complaints governance and executive reporting, including reporting to compliance committees and serving as the standing owner of the complaints agenda for compliance leadership meetings. Maintain the complaint management database, service level agreement adherence, and escalation thresholds across all regions. Serve as the central Compliance point of contact for material complaint matters, including complaints or inquiries escalated to regulators, ensuring consistent governance, appropriate escalation, and defensible documentation. Drive continuous improvement of the framework, using QA results, regulatory developments, complaint trends, and lessons learned to strengthen controls and improve customer outcomes globally. What We Look For In You Strong experience developing and managing responses to regulators is required, including regulatory inquiries, information requests, examinations, escalated customer complaints, and other supervisory matters. Demonstrated ability to coordinate cross-functional inputs, develop clear and defensible written responses, manage regulatory deadlines, and track resulting commitments and remediation through closure. Significant experience in regulatory compliance, conduct risk, consumer protection, complaints oversight, or a related discipline, ideally within a highly regulated and globally distributed organization. Demonstrated experience owning or overseeing a multi-jurisdictional compliance framework, including translating regulatory requirements into scalable global standards, controls, monitoring, and governance while appropriately incorporating local requirements. Strong regulatory and customer-outcome judgment, with the ability to distinguish individual service issues from matters presenting potential regulatory, conduct, consumer-harm, reputational, or systemic risk. Demonstrated experience with root-cause analysis and systemic remediation, including assessing whether broader customer populations may be affected and driving appropriate corrective action. Strong second-line oversight and challenge capabilities, with experience designing or operating risk-based monitoring, QA, issue escalation, remediation tracking, and governance processes. Strong analytical and reporting capabilities, trend analysis, SLA monitoring, management information, and executive reporting. Excellent written and verbal communication skills, with the ability to communicate clearly with regulators, Legal, Compliance, senior executives, and cross-functional stakeholders. Proven ability to influence geographically dispersed teams and senior stakeholders. Nice-To-Haves Experience designing or overseeing a global customer complaints program across multiple regulatory regimes, particularly the United States, United Kingdom, European Union, APAC, LATAM, and/or Middle East. Familiarity with complaints-handling and customer protection expectations across major global regulatory regimes, including those established by the FCA, CFPB, MAS, European Supervisory Authorities (EBA, ESMA and EIOPA), and other relevant national competent authorities and dispute-resolution bodies. Relevant professional certification or advanced qualification such as CAMS, CFE, CRCM, CCEP/CCEP-I, ICA compliance qualifications, CIA, CRCMP, JD or equivalent legal qualification, or a comparable compliance, risk, or audit credential. Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. With customers in 40 countries, we have grown into a globally distributed team across the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture that is recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List. About the Role: As an Implementation Specialist, you will lead customers through, data migration, implementation, and training for small to mid-sized firms. You’ll act as a trusted partner during the implementation phase, supporting customers as they adopt Karbon and ensuring they achieve rapid time-to-value and long-term success on the Karbon platform. As an Implementation Specialist, you will... Own the customer implementation journey: Manage end-to-end implementation projects for small to mid-sized accounts, building and maintaining project plans, tracking milestones, and ensuring deliverables are completed on time, escalating complexity as needed. Communicate across multiple stakeholders: Partner primarily with firm administrators and key users to align priorities, clarify responsibilities, and maintain momentum throughout the implementation. Facilitate structured: Lead kickoff meetings, configuration sessions, and training sessions using established frameworks and playbooks, adapting delivery to customer needs. Provide professional guidance: Guide customers on Karbon best practices for workflow setup and day-to-day usage, helping firms establish efficient and repeatable processes. Coach through change management: Help customers prepare their teams for new processes, reinforce adoption, and address common questions or resistance during implementation. Ensure data integrity: Support customers in importing contacts and work items, leveraging Excel and other tools to ensure accuracy and completeness. Identify and mitigate risks: Monitor project progress and flag potential delays or adoption challenges early, escalating risks to senior team members when appropriate. Collaborate internally: Partner with Sales, Customer Success, Product, and Support teams to ensure seamless customer handoffs and capture valuable feedback. Deliver measurable value: Help customers achieve early wins and milestones that demonstrate value and set the foundation for long-term success with Karbon. Use AI in day-to-day implementation work, including ChatGPT licenses and AI-driven workflow automations, to support project planning, customer communications, and process optimization. About You You have 2-4+ years of experience in B2B SaaS Implementations You have experience with end-to-end technical implementations You are comfortable managing multiple customer projects simultaneously with clear priorities and organization. You enjoy customer-facing work and are confident in facilitating meetings and training sessions with administrators and end users. You have strong communication and presentation skills and can translate technical concepts into clear, actionable guidance. You are consultative and curious, open to feedback, and eager to grow your implementation and advisory skills. You have strong attention to detail and pride yourself on accuracy and follow-through. You enjoy working with data and systems, ensuring integrity throughout migrations and configuration. You are adaptable and resilient, thriving in environments where processes and priorities continue to evolve. You are comfortable working remotely and managing your time independently. Bonus points if you have: Experience in the accounting or tax industry. Previous experience with workflow, accounting, or project management software. Background in software or enterprise implementations. Knowledge of change management frameworks. Experience in a startup or high-growth SaaS environment. Deep knowledge and hands-on experience using Karbon. Why work at Karbon? Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines Flexible work hours Commuter & work from home benefits Home office equipment menu for you to choose how you deck out your home office Cultural and offsite events Learning and development opportunities Generous parental leave Performance based and globally benchmarked pay Employee Assistance Program Up to 10 wellness days (because you don't need to be "sick" to stay well) Karbon Fun / Social Club! Up to 5 weeks paid vacation Work with (and learn from) an experienced, high-performing team A collaborative, team-oriented culture that embraces diversity, invests in development and provides consistent feedback Be part of a fast-growing company that firmly believes in promoting high performers from within - Please be aware that Karbon will contact you via email from our domain, karbonhq.com. If you receive an email from any other domain, please do not click any of those links. Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role! We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization. Generally, if you are a good person, we want to talk to you. If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion. At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role We're looking for a Backend Engineer to join our Repository Management team within GitLab's Source Code stage. You'll help customers configure repositories with confidence so their GitLab projects support the way their teams work. As artificial intelligence agents increasingly write and manage code alongside people, you'll build guardrails that make development safe and trustworthy. You'll turn complex policy and repository management needs into reliable backend solutions that support people and the agents working on their behalf. You'll work in of GitLab's oldest and most complex product areas, using Ruby and GraphQL to improve a critical system that serves GitLab.com, self-managed instances, and GitLab Dedicated. Source Code provides the interface layer, through Gitaly, to the Git repositories that account for a large portion of GitLab traffic. With support from experienced team members, you'll help maintain high reliability through performance and structured query language tuning, caching, rate limiting, testing, observability, and resiliency. You'll collaborate with product management, product design, testing, security, user experience research, technical writing, Gitaly, Code Review, and Source Code Experience to deliver reliable and performant systems. Learn more about the Create:Source Code teams in the GitLab Handbook. What you’ll do Develop secure, well-tested, performant features and improvements using Ruby and GraphQL. Work through complex requirements and legacy constraints to deliver clear solutions while protecting the reliability of this critical system. Contribute to backend services, application programming interfaces, data models, and business logic for repository management. Collaborate across functions and teams, both asynchronously and synchronously, involving domain experts and seeking guidance when needed. Use artificial intelligence agents for well-scoped work when they can speed up delivery without sacrificing quality, and critically review their output. Write maintainable code that follows GitLab's standards and apply feedback from code review. Help strengthen reliability by monitoring production health metrics, participating in Tier 2, troubleshooting incidents, contributing to root cause analysis, and improving observability and resiliency. Share knowledge through code review, technical documentation, and everyday collaboration while learning from others. What you’ll bring Professional experience building backend web applications, services, or application programming interfaces, with experience using Ruby and GraphQL or the ability to learn them. An understanding of relational databases, structured query language, data modeling, caching, background processing, and backend performance practices. Experience contributing to policy, permissions, or rules-based features in web applications and helping make that complexity reliable and maintainable. Experience writing backend unit and integration tests, with familiarity with Git and collaborative code review processes. Experience using artificial intelligence coding tools or agents, with the ability to review their output and recognize when additional guidance is needed. Clear written and spoken English communication skills, including sharing useful status updates and collaborating in a remote, asynchronous environment. The ability to manage assigned priorities, work through ambiguity, take ownership of your work, and seek guidance for decisions that are difficult to reverse. About the team The functional team works across Europe and North America, supporting both synchronous and asynchronous collaboration. It includes six engineers, and this role offers an opportunity to grow your backend skills, learn from experienced team members, and contribute to our technical direction. We work closely with Code Review and Gitaly, alongside sibling teams covering Repository Sync & Interop, Source Code Experience, and Repository Scale, Performance & Git Infrastructure. We're maturing GitLab's branch protection offering while maintaining availability, reliability, and stability through bug fixes and focused technical debt work. Our roadmap includes Branch Rules, Codeowners, merge strategy options, and artificial intelligence-powered repository management and configuration. We welcome candidates with different levels and types of experience. Many successful candidates don't meet every requirement. If you're excited about this role, please apply and allow our recruiting team to assess your application. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As an Intermediate Backend Engineer (Python) in GitLab's Agent Foundations stage, you'll go beyond using AI tools. You'll help build the foundations for GitLab's agentic AI experiences: the platform that lets AI agents work across the whole software delivery lifecycle, not just write code. That covers the reusable building blocks agents and flows are made from as well as our core harness, Duo Developer. Most of your work will be backend engineering in Python, using libraries such as LangGraph to build secure, reliable and scalable features in our AI Gateway. You'll also work across the stack where needed. You'll work closely with engineers across the stage and other AI Engineering teams. This is a high-visibility area where GitLab's core platform meets its AI strategy. What you'll do Develop, ship and maintain features for the Duo Agent Platform in the Duo Workflow Service, the AI Gateway and, where needed, the GitLab monolith. Keep them secure, well-tested and performant. Build and improve agentic flows and their reusable parts with LangChain and LangGraph, including the Flow Registry. Work with Product Management, UX, frontend, backend and AI specialists to refine requirements and ship improvements in small iterations. Design, implement and review APIs (including GraphQL and REST) and the backend logic behind them, with reliable, scalable and clear contracts for clients such as the GitLab monolith, IDE extensions and Duo CLI. Improve and extend automated testing (pytest and other frameworks), including evaluations of agent and flow behavior, to strengthen quality and give developers faster feedback. Share standards, patterns and learnings with other engineers to raise the bar for responsible AI integration and evidence-driven engineering. Join Tier 2 on-call rotations to troubleshoot production issues, contribute to root cause analysis, and improve observability and resiliency. Keep an eye on the competitive landscape to help keep GitLab's agent platform best-in-class as more work becomes agentic. What you'll bring Experience building and maintaining production Python backend applications, including APIs, asynchronous or background processing, and data models. Experience with LLM application frameworks such as LangGraph, or designing and shipping AI-powered backend features or harnesses. Skill in designing or extending APIs (REST, GraphQL or gRPC) with attention to scalability, maintainability and backward compatibility. Comfort working across the stack in a mature codebase. Familiarity with Ruby on Rails and/or JavaScript and Vue is a plus. Experience finding and fixing performance bottlenecks in applications. Clear written and verbal communication, including technical proposals and documentation, in a remote, async, cross-functional team. Openness to learning and to applying skills from related technologies or fields. About the team The Agent Foundations stage builds the foundations for GitLab's agentic AI experiences. We provide the platform, catalog and execution features that help teams deliver resilient agents and flows to customers. The stage has three groups: Agent Developer, AI Catalog and Agent Execution. Between them, they own the GitLab Duo Developer foundational flow and the Flow Registry; the AI Catalog, including custom agents, custom flows and external agent integrations; and agent execution, agent tools and agent observability. Our engineers work async-first across EMEA, AMER, and India timezones. We work with teams across AI engineering and the rest of GitLab so the Duo Agent Platform can power many of GitLab's AI features. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

GT was founded in 2019 by a former Apple, Nest, and Google executive. GT’s mission is to connect the world’s best talent with product careers offered by high-growth companies in the UK, USA, Canada, Germany, and the Netherlands. On behalf of our client, an international company in the live entertainment industry, GT is looking for an experienced Integration Specialist. About the Client Our client is of Europe’s leading live entertainment companies, known for producing large-scale musicals and operating high-traffic ticketing platforms across multiple countries. The company operates a complex internal technology landscape connecting key business systems, marketing, ticketing, and other internal platforms. The Integration Specialist will help strengthen the company’s core digital infrastructure by taking ownership of business-critical integrations, with an initial focus on Boomi-powered integration flows. About the Role Commitment: Full-timeWorking hours: European time zoneStart: ASAP You’ll own and deliver business-critical integrations across internal platforms, starting with the Boomi-powered flows that link key internal systems and the company’s marketing and ticketing platforms. This role is critical to ensuring smooth data movement, stable system connections, and scalable integration architecture as the internal technology landscape evolves. You’ll report directly to the Head of IT Development, and work closely with stakeholders across Group IT, Product, and Operations to drive the technical delivery and reliability of our internal systems. Responsibilities: Take ownership of integration flows built in Boomi, including maintenance, monitoring, and improvement of live connections. Design and implement new integrations, with Boomi, as needed across ticketing, marketing, and ERP systems. Build and maintain robust logging, alerting, and monitoring for integration health. Collaborate with internal developers, IT partners, and system vendors to align architecture decisions across platforms. Keep documentation up to date for all integrations, with clear version control and change management. Contribute to decisions around future middleware or integration tooling as the tech stack evolves. Essential knowledge, skills & experience: 5+ years of hands- on integration experience in complex internal system environments. Strong working knowledge of Boomi and integration patterns (ETL, pub/sub, middleware orchestration). Proficient in APIs, JSON/XML, and common data transformation techniques. Solid understanding of ERP, HRIS, ticketing, and CRM systems Ability to debug and troubleshoot across data flows, middleware layers, and endpoint systems. Experience working in a cross-functional, distributed tech environment. Excellent communication and documentation skills, especially when working across IT and business teams. Nice-to-have: Experience with BigQuery or data warehouse migrations. Familiarity with Azure environments. Understanding of marketing and ticketing platform integrations (AudienceView, Elektra, etc.). Familiarity with Workday. Interview Steps: GT interview with Recruiter Technical interview Final interview

The Role Ashby's GTM engine runs on a set of interconnected systems. Keeping them accurate, efficient, and trusted is the foundation everything else is built on. As our GTM Systems Analyst, you'll own the daily maintenance and configuration of technical layer that powers our Go-to-Market organization: the CRM configurations, integration architecture, and data quality practices that let our Sales, Marketing, and Customer Success teams move fast with confidence. This role sits within Revenue Operations, the horizontal function that makes the entire GTM system work. You'll be embedded in daily operations (triaging issues, implementing new tooling, and translating business requirements into scalable configurations) while also contributing to longer-term systems strategy as we move up-market and expand our product suite. Why this role matters now We're in an active expansion phase: new products, new segments, new GTM motions. Our systems need to keep pace. The person in this role will shape how we build the technical foundation for the next chapter of Ashby's growth. What You'll Do System Administration: Own the day-to-day health of our core GTM platforms. You'll manage configuration, user permissions, custom objects, and workflow automation across our CRM stack — making sure the systems actually reflect how our teams work, not just how they were set up two years ago. Integration Support: Maintain clean data flows across our GTM toolset ( including intent data, conversation intelligence, and sales engagement platforms). You'll be the person who knows how signals travel between systems and why, and who makes sure they're flowing reliably. Data Governance: Enforce standards for data quality, deduplication, and field taxonomy. Revenue reporting and forecasting are as good as the data underneath them, along with our GTM Engineers and our System Architect, you'll build the infrastructure of trust that makes those outputs credible. Stakeholder Support: Be the go-to technical partner for frontline GTM teams. You'll triage issues, gather business requirements, and deliver solutions that scale. You communicate clearly with both technical and non-technical partners and know when to say "that requires a bigger conversation" rather than patching around a root cause. Tooling Evaluation: Help evaluate new GTM tech and AI tools as our needs evolve. You'll assess how new tools will integrate with our existing systems, support contract renewals, and support implementation of emerging solutions, with a practical bias toward what will actually get adopted and maintained. What We're Looking For Advanced proficiency in CRM administration: Salesforce Administrator or HubSpot Administrator certification strongly preferred Experience connecting marketing automation, CRM, and revenue intelligence tools (e.g., 6sense, Gong, Outreach, Gainsight) Ability to translate abstract business goals into documented, scalable technical configurations Strong analytical skills: you can diagnose data discrepancies, form a hypothesis, and present findings clearly to both technical and non-technical audiences Instinctive troubleshooter: you don't wait for a problem to be fully described before you start hypothesizing Clear written communicator; we're a remote-first company and documentation is how work gets shared 2–4 years in a RevOps, Marketing Ops, or Sales Ops systems role, ideally at a B2B SaaS company Nice to Have Familiarity with SQL or data warehouse querying (Snowflake, BigQuery) for ad hoc analysis Experience with AI-assisted workflow automation or prompt-based tooling in a GTM context Exposure to multi-product or multi-segment GTM motions This role may not be a fit if: You have used CRM systems extensively, but have not owned CRM administration work directly. Hubspot is our current CRM. You prefer strategy and architecture work over hands-on systems ownership. You do your best work when requirements are fully specified, rather than when you need to diagnose ambiguous issues and triage incoming requests. You are looking for a role focused on GTM function, rather than broad partnership across Sales, Marketing, and Customer Success. Interview process Recruiter Screen Hiring Manager Interview Challenge Interview Final Round with multiple key stakeholders About Ashby At Ashby, we’re building the future of enterprise software—starting with a suite of products that empower talent leaders, recruiters, and hiring managers to drive better hiring outcomes with data-informed strategies. We're backed by Y Combinator and top-tier investors like Elad Gil and Lachy Groom. Our customers include global leaders like Snowflake, OpenAI, Shopify, Ramp, and Notion. We’re growing fast—over 100% year-over-year in revenue and we’ve just scratched the surface of a massive market opportunity. This is your chance to get in early and help shape a category-defining company. Benefits 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable. Unlimited PTO with four weeks recommended per year. Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise. Generous equipment, software, and office furniture budget. Get what you need to be happy and productive! $100/month education budget with more expensive items (like conferences) covered with manager approval. If you’re in the US, top-notch health insurance for you and your dependents, with all premiums covered by us. Ashby’s success hinges on hiring great people and creating an environment where we can be happy, feel challenged, and do our best work. We’re being deliberate about building that environment from the ground up. I hope that excites you enough to ap Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

About this Role Hi, I’m Loren, the Head of Strategic Customer Success here at Ashby. My team is dedicated to building deep, consultative partnerships within the Enterprise space. Our Customer Success Team is passionate about shaping and scaling an exceptional upmarket customer experience across the Enterprise Segment. We’re thrilled to be hiring our next CSM in EMEA as we continue to grow the team. In this role, you’ll partner with Ashby’s largest and most complex customers, focusing on driving product adoption, customer health, and long-term value. You’ll help shape how we support a diverse set of enterprise customers, from high-growth teams to public companies. Ashby is powerful and highly configurable, requiring depth of understanding. You’ll develop strong product and domain expertise to help customers apply Ashby within their hiring workflows and achieve hiring excellence. Role Requirements You have a strong track record of customer success experience in B2B SaaS (at least five years), supporting enterprise customers on complex, configurable products, and driving enablement that improves product adoption and long-term customer outcomes. You're excited to own a strategic book of enterprise customers ~20 strategic customers, exceeding $2m in total ARR. You consistently improve the quality of strategic partnerships through multi-threaded relationships and proactive ownership of customer health. You have experience working closely with cross-functional partners across Sales, Product, Support, and Operations, aligning communication across stakeholder groups to deliver cohesive customer outcomes. You love becoming a product and industry expert. You create ‘Ah ha!’ moments by tailoring configuration, driving product adoption, and crafting training to address a customer’s specific challenges so they achieve their intended business outcomes. You’ve worked with technically complex products and show strong curiosity to explore details and understand how things work, enabling you to anticipate risk patterns and proactively support customers through evolving workflows and requirements. You Should Apply If: You communicate with precision and clarity. You can take something complex (like a multi-layered report or a nuanced workflow) and explain it simply and confidently to a range of stakeholders.. You are a listener first. You seek to understand what customers actually need and then advocate for them internally to shape how Ashby evolves for enterprise use cases. ⚙️You thrive in complexity. Ashby is powerful and highly configurable; you’re energized by learning a product with depth, and you can translate that knowledge into practical, creative solutions for your customers. ‍ You’re excited to help shape a new segment. Our Strategic customer motion is still evolving; you’ll be iterating on playbooks, learning and sharing what works, and turning those insights into repeatable processes for the team. Your peers describe you as detail oriented. You send crisp follow-up emails, on time. You take pride in internal operations, including timely and accurate CRM updates. You are always looking for ways to improve your work through data. You use signals and insights to reflect on what’s working, spot risks, and adjust your approach. You may have been a recruiter, hiring manager, or interviewer before. That experience helps you quickly connect Ashby’s workflows to real-world hiring problems (though it’s not required). Why you shouldn’t apply: You prefer managing a broad, high-volume book of business (if so, see our Mid-Market or Startup roles). You're interested in managing customer accounts with infrequent and well-defined touchpoints, instead of adaptive, partnerships required for strategic partnerships. You shine as an exclusively commercial CSM, motivated by variable compensation. While our team's north star metric is revenue retention, we focus on adoption and engagement as leading indicators. For renewal negotiation and upsell, we have a remarkable team of Contract Managers. As such, this role does not currently include variable pay, aligning with our strategy to hire product-oriented CSMs rather than adhering to the conventional Account Manager model. You’re not excited by getting into the details. If diving into reporting nuances, workflow configuration, or hands-on change management with customers feels too granular or operational, this role likely isn’t the right fit. About Ashby We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website: https://www.ashbyhq.com/. We are well-funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We publicly launched in October 2022 and are already working with thousands of amazing companies, including Opendoor, Plaid, Airtable, Snyk, Benchling and SalesLoft. We’ve built an incredible team and exceptional product over the past few years, and we are truly just getting started. In short, this is the perfect time to join Interview Process Our interview process is thorough — we aim to ensure each person that joins the team is the right fit for Ashby and will provide ample information for you to assess if Ashby is the right fit for you. The process for this role is as follows: Intro Call with Ashby Recruiting - 30 Minutes Hiring Manager Interview - 45 Minutes Mock Customer Call - 45 Minutes Final Round - 1 hour Rather than a traditional panel interview with a large group, we structure our panel into two focused conversations. This gives you the opportunity to meet with multiple team members in a more conversational setting centered on specific topics, instead of a formal Q&A. You'll discuss how you approach problem solving, dive into a product complexity exercise, then wrap up with a quick closing call with the hiring manager. Benefits You’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible. 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable. Unlimited PTO. Expect “Vacation?” in our agenda until you start taking it Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise. Generous equipment, software, and office furniture budget. Get what you need to be happy and productive! $100/month education budget with more expensive items (like conferences) covered with manager approval. Private medical insurance, dependent on your region. Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. The opportunity At Synthesia we really care about video generation, especially about human centric avatar video generation. This led us to release models such as EXPRESS-Video, and soon our latest video model - these are the best avatar video models in the world, and we are committed to continuing and double down our efforts in leading that area. Our goal is to get to human centric video models that can generate arbitrary long videos at high resolution with arbitrary actions and events. That means continuously training large generative video models from scratch with the proprietary data pipelines and compute infrastructure to support it at scale. We are looking for a technical leader who owns the full stack end-to-end, someone who bridges pre-training and post-training, sets long-term direction alongside research leadership, and is personally present at the hardest parts of the work. If building foundation model capability from the ground up at a company genuinely committed to leading the field sounds like the right next challenge, this role was written for you. About the role Synthesia's video generation capability is core to everything we ship. It involves roughly 15 people working daily across pre-training and post-training stages, and the complexity of coordinating across those stages, at the scale of compute and data we now operate, requires a different kind of technical leadership. We're looking for a Principal Research Engineer (L7) to own the full technical stack for offline video generation. This is a senior individual contributor position with outsized scope and influence. You'll partner directly with research leadership and team leads to define long-term strategy, resolve the hardest cross-cutting technical problems, and raise the bar for how quickly research reaches product. The person we're looking for has trained large generative models from scratch, not supervised it from a distance, but done it, debugged it, and shipped it. More than that, they're driven by a genuine ambition to push what's possible in video generation, and they care deeply about seeing that work land in product and reach users. What you'll do Own the end-to-end technical direction for offline video generation, spanning pre-training and post-training, resolving the artificial boundary between those two stages in service of shipping better models faster. Partner with research leadership and team leads to define a unified long-term roadmap, broken into achievable objectives, and drive execution against it. Identify the most critical technical gaps across the video generation pipeline and jump in to unblock them, whether that means architectural decisions, training stability, post-training alignment, or cross-team coordination. Increase the velocity at which research ships to product: accelerate problem-solving, improve research-to-production handoffs, and increase visibility of research output in partnership with PMs. Coach and elevate more junior researchers and engineers toward senior technical thinking and execution. Help shape team structure and refine processes to enable high-velocity, cohesive execution across research. You'll thrive in this role if you have A proven track record training large-scale video generation models from scratch, across multiple nodes, at the scale of millions of hours of data. Deep experience with post-training techniques at scale: RLHF, GRPO, DPO, and the judgment to know when and how to apply them. A proven track record data quality and you are not reluctant to question it. The ability to think strategically about multi-year research direction and execute hands-on at the frontier of what the team is building. Strong cross-functional influence: you shape how teams work together without needing positional authority to do it. A leadership style grounded in technical involvement. You lead by example, inspire through craft, and communicate with clarity. Genuine hunger to unlock new capabilities and an obsession with shipping. You're not satisfied by research that stays in a notebook. You want it in the hands of users. Particularly relevant experience Having owned a major model generation or capability jump end-to-end, from training runs through to product deployment. Working across both pre-training and post-training stages on the same model family, with direct accountability for the outcomes of both. Experience operating at scale: large distributed training runs, significant compute budgets, and multi-million hour data pipelines. Applying alignment and fine-tuning techniques in a video or multimodal context, not just text. Experience with human feedback pipelines applied to generative video or audio. Leading or significantly influencing the technical direction of a research team while remaining hands-on. Dealbreakers We will not be a good fit if you prefer to lead without staying technically involved, or if clear and direct communication across research and product isn't of your strengths. This role requires presence at the frontier of the work, not above it. And if shipping doesn't excite you as much as the research itself, this probably isn't the right role.