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UKOffice & Admin•Yesterday

Technical Support Specialist - German Speaking

Company: Synthesia

Job TypeFULL TIME
SalaryCompetitive Salary
LocationUK
PostedYesterday

Ready to apply for this vacancy at Synthesia?

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Full Job Details & Description

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

Technical Support Specialist

As a Technical Support Specialist, you’ll play a key role in ensuring Synthesia

delivers a reliable and consistent experience for our customers. You’ll be the go-to

team for internal technical escalations and play a key part in Synthesia’s technical

Success.

You’ll investigate complex platform issues, apply technical fixes where possible,

and escalate clearly to Engineering when required. You’ll own cases end to end,

reproducing problems, analysing logs and data, validating workarounds or

patches, and confirming resolution with the customer.

Role Responsibilities:

  • Investigate and troubleshoot complex technical issues across the Synthesia

  • platform

  • Apply fixes, configuration changes, or validated workarounds where possible

  • Escalate to Engineering with clear diagnostic details and impact assessments

  • Reproduce reported issues in internal environments to identify root causes

  • Analyse logs, data, and customer configurations to support investigations

  • Validate fixes or patches and confirm resolution with the customer

  • Document findings, solutions, and technical procedures for future reference

  • Collaborate with Product and Engineering teams to report bugs and suggest

  • improvements

About You:

  • Minimum 5 years of experience in a technical support or similar customer-facing technical role

  • Strong troubleshooting and problem-solving skills, with a logical and analytical approach

  • Confident communicator with clear, concise verbal and written skills

  • Solid technical foundation and curiosity to learn new systems and tools

  • Experienced in diagnosing and resolving technical issues remotely

  • Able to prioritise and manage workload in a fast-paced environment

  • Comfortable working both independently and collaboratively across teams

Technical Experience:

  • SSO / WorkOS configuration and troubleshooting

  • REST APIs and Postman for testing and validation

  • Monitoring and debugging using Datadog

  • SaaS platform support and administration

  • Analysing HAR files and network traffic for issue reproduction

At Synthesia we expect everyone to...

  • Put the Customer First

  • Own it & Go Direct

  • Be Fast & Experimental

  • Make the Journey Fun

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

  • A competitive salary + stock options in our fast-growing Series D startup

  • Paid parental leave

  • 25 days of annual leave + public holidays + paid sick leave

  • Fun culture with regular socials

  • A generous referral scheme

  • A brand new computer + monitor

Apply For This Job Vacancy

Click below to visit the official application portal for Synthesia.

APPLY NOW ON OFFICIAL SITE →
Vacancy Ref: #12173
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Frequently Asked Questions

How do I apply for this Technical Support Specialist - German Speaking vacancy?▼

Click the "Apply Now On Official Site" button to be redirected directly to the official application portal for Synthesia. JobMelo connects you directly to verified employer listings with no candidate fees.

Where is this Technical Support Specialist - German Speaking position located?▼

This vacancy is located in UK, United Kingdom. Please ensure you can commute to this area or have accommodation arranged.

What is the pay rate for this Technical Support Specialist - German Speaking role?▼

The listed compensation is Competitive Salary. The standard UK National Living Wage is £11.44 per hour for workers aged 21 and over.

Do I need UK Right to Work for this job at Synthesia?▼

Yes, candidates must have valid UK Right to Work (British/Irish citizenship, settled status, Graduate visa, or dependent visa) unless the employer explicitly offers Skilled Worker Visa sponsorship.

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