Guest Service Assistant

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Team Member Job Reference pizzahut/TP/1487844/27317 Apply for this job Number of Positions: 1 Contract Type: Permanent Contract Details: Monday to Sunday (Flexible) Salary: £12.71 plus tips (pay rates differ dependent on age) Working Hours: Mixture of shifts Monday to Sunday Location: 135/137 Newstreet Birmingham Closing Date: 20/10/2026 Job Category: Team Member - R Region / Division: Restaurant Business Unit: Franchise Business Names Package Description Become a Team Member unleash your potential at Pizza Hut!Start your career with a smile! We offer a competitive hourly rate of £12.71 (age-dependent), share of the tronc (tips) and a fantastic benefits package designed to support you. Here's what you can look forward to:Financial Wellbeing Pension with Penfold Financial Services including discounted insurancesPaid Time OffHoliday: up to 28 days full time (prorated if part time)  Health and WellbeingHealth and Wellbeing Tools: discounted gym membership, health assessments,Employee Assistance Programme: for both professional and personal supportDiscounts and PerksEmployee discount card across the brandDiscounts and cashback at major retailers, holiday companies, cinemas, entertainment parks and across the brandFamily and FriendsLoyalty awards Learning and development opportunities. Internal Progression  Just to name a few of the fantastic benefits we offer. Job Introduction Your primary focus will be creating unforgettable moments for our guests. This includes supporting your team, maintaining a clean and safe environment, and exceeding customer expectations. But most importantly, you get to be yourself and make a genuine connection with every person who walks through our doors. Main Responsibilities You'll play a vital role in making our guests smile through face-to-face interaction or through producing the highest of quality Pizza’s to the guest.As a Front of House Team member at Pizza Hut restaurants, you’ll be the driving force behind delivering exceptional guest experiences. Your role is crucial alongside your team to create a welcoming atmosphere where every guest feels valued and welcomed.For Kitchen Team member the ability to work quickly efficiently with an eye for detail in ensuring product quality is delivered to the highest of standards (with training of course)Required mindset:Create amazing experiences: Your positive attitude and dedication to service will wow our guests.Support your team: Be a team player and collaborate to achieve shared goals.Maintain high standards: Keep our restaurant looking its best and ensure food safety and hygiene. The Ideal Candidate Whether you’re on the kitchen team or front of house with our guests, you won’t rest until you’ve raised a smile from every single face at the table. You’ll bring positivity. You’ll strive for perfection. And you’ll want to wow guests with your own outstanding customer service. Maybe you’ve worked in hospitality before. Or perhaps you’ve got a background in retail or customer service. Even if this is your first time in a role like this, if you’ve got what it takes to create memorable guest experiences, you won’t just fit in here—you’ll thrive About The Company We’re proud to be a diverse & Inclusive employer providing opportunities where anyone can build a career in making memorable moments for our guests.Why Pizza Hut?Growth and Development: We invest in our people. 80% of our restaurant managers are promoted from within, and we offer apprenticeship programs up to foundation degree level.Inclusive Workplace: We're proud to be a diverse and inclusive employer, where everyone has the opportunity to build a fulfilling career.Skills for Life: We go beyond just jobs. We develop essential skills and positive mental health practices to empower our team members for success.Making a Difference: We take responsibility for our people and the environment, striving to create a positive impact in everything we do.Ready to join a winning team and make a real impact? Apply today!" Apply for this job

Summary
£13.45 - £13.80 per hour |  30 hour contract  |  30-35 days’ holiday (pro rata) | 10% in-store discount | Pension schemeEveryone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out.Just like you.As a Lidl Customer Assistant, no two shifts are the same. From restocking shelves to jumping on tills, you’ll keep moving, keep business booming and never be bored. You’ll take pride in going the extra mile to keep the store clean, tidy and organised, working closely with your retail colleagues and making sure that every customer receives the service they deserve.In return, we’ll give you a competitive hourly pay rate based on equal opportunity and pay structures, with an additional £2.00 per hour for bank holidays and £3.50 per hour for nights, as well as a generous benefits package designed to support your well-being and life outside of Lidl.We’re proud to be supportive teams with big ambitions too, so there’ll be plenty of ways for you to progress. With the right training, we’ll help you thrive in your retail role and champion you to succeed in your career here - you could even become a Freshness, Non-Food or Bakery Specialist.What you'll do
Be a Lidl expert, helping our customers with their questions, queries and requestsEfficiently work deliveries as they arrive in storePassionately provide excellent customer serviceProactively keep the bakery topped up by baking fresh goodsExpertly merchandise and maintain our middle aisles of Non-Food productsWhat you'll need
Experience working in a fast-paced environmentExcellent customer service skillsFlexibility to start a shift early or finish lateA positive approach to changing prioritiesDrive and passion to work hard and make your store a successA smile on your face and a friendly manner to inspire your team and help our customersWhat you'll receive
30-35 days holiday (pro rata)10% in-store discountPension schemeEnhanced family leaveLong service awardPlus, more of the perks you deserveThinking of using AI to help with your application? AI tools (e.g. Chat GPT, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses. The applications that stand out most are the that feel genuine and reflect your unique self.We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.  Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.